Privacy Policy

Effective date: November 4, 2026

FaxUp lets you send and receive faxes from your phone, tablet or browser. This policy explains what information we handle to do that, who we share it with, how long we keep it and how you can delete it. FaxUp is operated by CUMHURALI KUCUKHAS REIS INSAAT ("FaxUp", "we", "us"). Questions: [email protected].

The short version: your documents are private. We never publish them, never sell your information and never use your documents for advertising. We use them only to deliver your fax, show it back to you and help you when you ask for support.

1. INFORMATION WE HANDLE

Faxes you send and receive

– The documents, photos and pages you add, any cover page you write, and the fax number you send to. We store them so we can transmit the fax, retry it if the line is busy, and show you the fax and its delivery status later.

– If you have a FaxUp fax number, the faxes sent to it and the sender's number.

– Delivery records: time, page count, status and the error code returned by the receiving line.

Your account

– You can use FaxUp without signing up. The app creates an account tied to a random identifier on your device.

– If you choose to add an email address (to sign in on another device, recover your account or get delivery receipts), we store it and use it for those purposes and for service messages such as receipts and security notices.

Purchases

– Purchases in the app are processed by Apple or Google. Purchases on faxup.net are processed by Stripe. We receive the product, price, date and subscription status. We never receive or store your card number.

Device and usage information

– Device type, operating system, app version, language, IP address and a push notification token.

– Which screens you use and actions such as starting a fax, viewing prices or completing a purchase, so we can fix problems and improve the app. These events do not contain your documents or the fax numbers you send to.

– Crash reports when the app stops unexpectedly.

– On Android, Google's advertising ID may be read by Google Firebase Analytics. We do not show ads in FaxUp.

Permissions on your device

– Camera and photos: only to scan or pick the pages you choose to fax.

– Contacts: only when you pick a recipient. Only the number you pick is used; your address book is not uploaded.

– Notifications: to tell you when a fax is delivered, fails or arrives.

– FaxUp does not use your location.

2. HOW WE USE IT

– To send, retry and receive faxes and to show you their status.

– To process purchases, credits and subscriptions, and to refund credits when a fax finally fails.

– To send you notifications and the emails you asked for, such as delivery receipts and sign-in links.

– To answer support requests, prevent fraud and abuse, and keep the service secure.

– To understand how the app is used and improve it.

We may occasionally send you product updates or offers by push notification or email. You can turn push notifications off in your device settings and unsubscribe from marketing emails at any time. We do not sell your personal information and we do not share it for cross-context behavioral advertising.

3. WHO WE SHARE IT WITH

We share information only with service providers that help us run FaxUp, and only what each one needs:

– SignalWire: transmits and receives faxes and provides fax numbers. Receives the fax document and the numbers involved.

– Cloud hosting and storage (our servers and Cloudflare R2): stores your account and your fax files.

– Apple, Google, Stripe and RevenueCat: process and verify purchases and subscriptions.

– PostHog and Google Firebase (Analytics, Crashlytics): app usage statistics and crash reports.

– OneSignal: delivers push notifications.

– Our email delivery provider: sends receipts, sign-in links and support replies.

We may also disclose information if the law requires it, to protect our users or the service, or as part of a merger or sale of the business, in which case this policy will continue to apply to your information.

4. HOW LONG WE KEEP IT

– Sent and received faxes stay in your account so you can view and resend them, until you delete them or delete your account.

– Purchase records are kept as long as the law requires for accounting and tax purposes.

– Analytics and crash data are kept by those providers according to their own retention settings.

5. DELETING YOUR DATA AND YOUR RIGHTS

– You can delete a single fax in the app.

– You can delete your whole account in the app (Account screen) or at faxup.net/delete-account. This deletes your faxes and their files, your fax number, credits, purchase records and email address, and cancels any plan bought on faxup.net. Subscriptions bought through the App Store or Google Play must be cancelled in the store.

– Depending on where you live (for example the EU, UK, Türkiye or California), you may have the right to access, correct, delete or export your information and to object to certain uses. Email [email protected] and we will respond within 30 days. We may need to confirm the request comes from the account owner.

6. SECURITY

Connections between the app, our servers and our providers are encrypted with HTTPS/TLS, and access to fax files is restricted. No system is perfectly secure, so we cannot guarantee absolute security, but we work to protect your information and will notify you if the law requires it after a breach.

7. INTERNATIONAL TRANSFERS

Our providers process information in the United States and other countries. Where required, we rely on appropriate safeguards such as standard contractual clauses.

8. CHILDREN

FaxUp is not directed at children under 13 and we do not knowingly collect their information. If you believe a child has given us information, contact us and we will delete it.

9. CHANGES

If we change this policy we will update the date above, and for important changes we will tell you in the app or by email.

10. CONTACT

Email: [email protected]

CUMHURALI KUCUKHAS REIS INSAAT, Aydınlıkevler Mah. Şehit Cemalettin Cad. Güven Apt.